Child Protection and Family Services Agency

Protecting Childre, Empowering Families, Securing the Future


CPSFA…..Protecting Children, Empowering Families, Securing the Lives

The Child Protection and Family Services Agency (CPFSA), formed out of a merger of the Child Development Agency and the Office of Children’s Registry,  is a leader in Jamaica’s child protection system, with a combined legacy reputation for our work in promoting child-friendly policies and ground-breaking programmes to strengthen families. The CPFSA is under the purview of the Ministry of Education, Youth and Information and works collaboratively with the OCA, the JCF, and other government agencies.

In carrying out its mandate, the agency:

  • Provides intake, receives reports, and manages the Child Abuse Registry
  • Investigates reports of child abuse, abandonment and neglect to determine the best interest of the child which supports the Courts and the Police;
  • Provides support to children in need of care and protection (those who have been, abused, abandoned, neglected or vulnerable due to disability);
  • Carries out advocacy/public education programmes to prevent child abuse;
  • Provides quality care for children who are brought into the care of the State (those who live in children’s homes and places of safety).
  • Provides support for famiiires
  • Advises government on policy and legal issues relating to children.


The agency’s staff members are spread across our corporate office located in Kingston,  regional offices and 14  parish offices as well as child care facilities.  Our team of social workers, investigators, intake officers, and others M maintain an active schedule in serving children and families as part of the effort to restore the fabric of the Jamaican family and empower children to achieve their highest potential.

The Agency also provides residential child care services. This includes direct responsibility for the operation and management of eight government children’s homes and places of safety, and the monitoring and licensing of another 40 plus private homes.

Currently and over the long term, the agency’s focus on Living in Family Environment (LIFE) Programmes as an alternative to residential care, will aggressively pursued. LIFE programmes enable children to live in family situations, even as they are in the care of the State. These include foster careadoption and family reintegration.

The Children and Family Support Unit which has distributed service across parishes and the Multi-Agency Partnership with agencies such as CISOCA, and the Ministry of Justice’s Victim Support Unit, focus together on  helping to keep children out of State care, through counseling and other interventions to families and abused victims.  The Multi-Agency Partnership also enables child victims to be interviewed and counseled in a caring and sensitive atmosphere.

The CPFSA  remains is committed to collaborative partnerships with community organizations and other stakeholder groups such as the Guidance Counsellor Association of Jamaica,  other civil Society groups  and the  faith based community, as we work together  to empower and support  children and families as part of nation-building.

The work of the CPFSA is governed by the Child Care and Protection Act, among other laws and policies




The Child Protection and Family Services Agency aims to be an extraordinary agency in providing an atmosphere within which protection and  transformation of our children, support and strengthening of family life,  and team members occurs, allowing them to reach their full potential in a safe and nurturing environment.


Our mission is to proactively and responsively protect, as well as provide care beyond limits to our nation’s children through sensitive investigations and appropriate action, love, advocacy, education, rehabilitation and family support because we are committed to valuing our children, their families and our team members.


We pledge to have:

Respect for our clients (children and their families):
We will always apply the ‘best interests’ principle.

We treat children, and families with sensitivity, fairness, honesty and equity.
We aim to deliver the best and most effective service.
We welcome the views and participation of our clients at all times.
When a child leaves us he/she will be in a better position than when she/he came.
We commit to meeting our turnaround times.
We promote an environment of trust and confidence.
We provide a network of services and access points island-wide.


Respect for people:
We treat  citizens, and our partners with sensitivity,  fairness, honesty and equity.
Respect for our staff:
We recognize that the quality, motivation and performance of our employees are the key factors in achieving our success.
We treat our staff with sensitivity, respect, honesty, and equity
We support a healthy balance between work and personal life.
We strive to work in a sincere, considerate and caring manner.
We are committed to diversity, equal opportunity and fair treatment.
We believe in promotion based on merit, and promotion from within, whenever possible
We want our organizational structure and culture to promote employee involvement, open communication, teamwork and cooperation



We are dedicated to providing high quality, courteous and responsive service.

We are accountable to our community for the efficient, responsible and ethical management of public and donor funds.
We are accountable for the delivery of results.
We provide accessible and honest information.
We carry out our work in a fair and transparent manner.
Integrity, professionalism, ethics and honesty are required behaviours.
We promote quality assurance in all our work processes.
Data integrity and reliability is key to our success.
We are available at all times.


We work in collaboration with clients and stakeholders
We value teamwork to maintain high performance.



We commit to bringing energy, wholeheartedness,  a sense of mission and a abiding “can-do” spirit to everything we do.



We commit to bringing the best possible professional insight, and emotional sensitivity to the practice of our child care and protection craft, always ensuring our knowledge is kept current through continuous learning and development


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